APPLICATIONS OF OUR GUARANTEES

Article 1 : Start & duration

The warranty applies from the date of the purchase made by the first purchaser and extends until the end of the period mentioned on the final invoice of the acquisition of the equipment.

The duration of the warranty depends on the material acquired. Depending on the product our warranties can range from three (3) months to cins (5) years.

Article 2: Application of the guarantee
 

The commercial warranty on the products and services provided by HASCOR covers defects in parts and workmanship. Defective products are either replaced or repaired and all this until customer satisfaction.

The commercial guarantee on the products and services provided by HASCOR is without prejudice to your other legal and regulatory rights as a consumer.

Article 3: Exemptions
 

This warranty does not cover:

- periodic maintenance and repairs or replacements of parts as a result of normal wear and tear;

-  deterioration or defects of the product resulting from misuse or installation of the product (installation or use not in accordance with HASCOR's instructions or the technical or safety standards in force in Burkina Faso, etc.) or resulting from cases of force majeure, disaster (fire, flood, etc.), lightning, etc ...

-  improper handling or treatment of the product (false manoeuvre, fall, shocks, etc.) or an inappropriate environment (poor ventilation, vibrations, exposure to moisture, excessive heat, contact with sand or any other substance, inadequate power supply, etc.)

-  the use of the product with a product (hardware or software), consumable, accessory or device not compatible or defective,

-  a modification or repair of the product carried out by a foreign service provider and not approved by HASCOR.

Article 4: Contacts
 

For any need to assert the warranty or any need for assistance or service, the customer support service of HASCOR BURKINA SARL can be contacted through its points of sale, or

-          By phone : +226 25 30 51 09

                                     +226 76 61 25 75

                                      +226 68 21 21 21

-          By email : contact@hascor.org

For any warranty need or any need for assistance or service, the invoice for the purchase of the product must be presented with our completed warranty form with the date of purchase and a brief description of the problem.

In case the warranty period of the product has expired, do not hesitate to contact hascor's customer support department as we will be happy to provide you with assistance and advice for the restart of your product.